Privacy Policy
How we collect, use, and protect your personal information at Dutch City Sales
Policy Overview
This Privacy Policy explains how Dutch City Sales ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently and securely.
Data Collection
We collect information necessary for order processing and customer service.
Data Usage
Information is used to process orders, provide support, and improve services.
Data Protection
We implement security measures to protect your personal information.
Your Rights
You have rights regarding your personal data, including access and deletion.
Quick Navigation
Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our services.
Personal Information You Provide:
| Information Type | Purpose | When Collected |
|---|---|---|
| Contact Information | Order processing, shipping, communication | During checkout, contact form submission |
| Payment Information | Processing transactions | During payment process (via secure gateways) |
| Order Details | Fulfillment and customer service | When placing orders |
| Communication Content | Customer support | When you contact us via email or live chat |
Automatically Collected Information:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, referring website
- Cookies & Tracking: Information stored by cookies (see Section 5)
Note: We do not collect sensitive personal information unless required for legal compliance or with your explicit consent.
How We Use Your Information
We use collected information for the following purposes:
Order Processing
To process and fulfill your orders, arrange shipping, and provide order updates.
Customer Service
To respond to your inquiries, provide support, and address issues.
Communication
To send order confirmations, shipping notifications, and service updates.
Security & Compliance
To protect against fraud, comply with legal obligations, and enforce our terms.
Service Improvement
To analyze usage patterns and improve our website and services.
Legal Requirements
To comply with applicable laws, regulations, and legal processes.
Marketing Communications: We do not use your personal information for marketing purposes without your explicit consent. You will not receive promotional emails unless you opt-in.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission and secure payment processing.
Access Controls
Limited access to personal information to authorized personnel only.
Regular Updates
Security software and systems kept current with latest protections.
Secure Storage
Protected servers and secure data storage practices.
Important: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Payment Security: We use trusted, secure payment gateways that comply with PCI DSS standards. We do not store sensitive payment information on our servers.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access
Request access to the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information under certain conditions.
Restriction
Request restriction of processing of your information.
Objection
Object to processing of your personal information.
Data Portability
Request transfer of your information to another organization.
To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within 30 days, subject to legal requirements and verification of your identity.
Verification: For security purposes, we may need to verify your identity before processing certain requests. This may require providing additional information to confirm you are the owner of the data in question.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
Retention Periods:
- Order Information: Retained for 7 years for tax and legal compliance
- Customer Service Communications: Retained for 3 years for quality and training purposes
- Website Analytics: Retained for 2 years for service improvement
- Inactive Accounts: Personal data may be anonymized or deleted after 3 years of inactivity
When we no longer need to retain your personal information, we will securely delete or anonymize it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
Notification: For significant changes that affect your rights, we will notify you through prominent notice on our website or via email if you have an account with us.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: sales@dutchcitysale.net
Subject: Privacy Policy Inquiry
We are committed to working with you to address any privacy concerns you may have.