Payment Policy
Secure payment options and procedures for Dutch City Sales
Our Payment Process
We accept multiple secured payment options. After placing your order, check your confirmation email for manual payment instructions.
Place Order
Complete checkout with your preferred payment method
Receive Email
Get confirmation email with payment instructions
Complete Payment
Follow manual payment instructions provided
Order Processed
We confirm payment and process your order
Quick Navigation
Accepted Payment Methods
We offer multiple secure payment options to accommodate customers worldwide. All available payment methods are displayed during the checkout process.
Cryptocurrency
Secure, anonymous payments via multiple cryptocurrencies
- Bitcoin (BTC)
- Ethereum (ETH)
- Litecoin (LTC)
- Other major cryptocurrencies
Bank Transfer
Direct bank transfers for secure payments
- International wire transfers
- SEPA transfers (Europe)
- Secure banking channels
- Bank details provided after order
E-Wallets
Digital wallet payments for convenience
- Various e-wallet options
- Fast processing
- Secure transactions
- Available options vary by region
Important Payment Note:
We do not process payments automatically through the website. After placing your order, you will receive an email with manual payment instructions. Follow these instructions to complete your payment securely.
Manual Payment Process
Our manual payment process ensures security and flexibility for our customers. Here's how it works:
Step-by-Step Instructions
- Place Your Order: Complete checkout with your selected payment method
- Check Your Email: Look for the order confirmation email (check spam folder if not received)
- Review Instructions: The email contains specific payment instructions for your chosen method
- Complete Payment: Follow the provided instructions to send your payment
- Send Confirmation: Once payment is sent, reply to the email with your transaction details
- Order Processing: We verify payment and begin processing your order (usually within 24 hours)
Why Manual Payments?
We use manual payment processing for several important reasons:
- Enhanced Security: Reduces risk of automated fraud
- Payment Flexibility: Accommodates various payment methods
- Customer Verification: Ensures orders are legitimate
- Personalized Service: Allows for individual attention to each order
- Discreet Processing: Maintains customer privacy
Payment Time Limit:
Payments must be completed within 48 hours of order placement unless otherwise arranged. Orders with unpaid status after 48 hours may be automatically cancelled to maintain inventory availability.
Payment Security
We take payment security seriously and implement multiple layers of protection for your transactions:
Our Security Measures
Encryption
All payment information is encrypted during transmission
No Data Storage
We do not store sensitive payment data on our servers
Verification
Multi-step verification for all manual payments
Transaction Logs
Complete audit trails for all financial transactions
Fraud Prevention
We employ several fraud prevention measures:
- Order verification before payment processing
- IP address and location checks
- Unusual activity monitoring
- Secure communication channels for payment instructions
- Regular security audits and updates
Security Tips for Customers:
- Only use official payment instructions from our confirmation emails
- Never send payment to addresses not provided in official communications
- Keep records of all payment transactions
- Verify payment addresses carefully before sending funds
- Contact us immediately if you suspect any security issues
Currency & Pricing
Primary Currency
All prices on our website are displayed in United States Dollars (USD) unless otherwise specified.
The USD price shown during checkout is the exact amount you need to pay, regardless of currency fluctuations.
Currency Conversion
If you're paying in a different currency:
- Bank Transfers: Your bank will handle currency conversion at their current exchange rate
- Cryptocurrency: Use current exchange rates to calculate the equivalent amount
- Exchange Rates: We use standard market rates for currency calculations
- Conversion Fees: Any currency conversion fees are the customer's responsibility
Price Transparency:
All prices include product costs but exclude shipping fees and any applicable taxes or customs duties. Shipping costs are calculated during checkout based on your location and selected shipping method.
Payment Processing
Once payment is received, here's what happens next:
Payment Received
We receive and verify your payment
Confirmation Sent
You receive payment confirmation email
Order Processed
Your order enters our processing queue
Shipping Initiated
Order is prepared and shipped
Processing Times
- Cryptocurrency Payments: 1-3 confirmations required (usually 10-60 minutes)
- Bank Transfers: 1-3 business days for funds to clear
- E-Wallet Payments: Usually instant to 24 hours
- Order Processing: Begins immediately after payment confirmation
Order Status Updates:
You will receive email notifications at each stage of the process:
- Order confirmation (immediately after checkout)
- Payment confirmation (after we receive and verify payment)
- Processing confirmation (when order enters production)
- Shipping confirmation (with tracking information)
Payment FAQ
Manual payment processing provides enhanced security, allows for multiple payment methods, and enables personal verification of each order. This approach reduces fraud risk and ensures all transactions are properly verified before processing.
First, check your spam/junk folder. If you still don't see it, contact us immediately at sales@dutchcitysale.net with your order number. We will resend the payment instructions. Please ensure you provide the correct email address during checkout.
Due to industry restrictions for research chemicals, we do not accept traditional credit card payments. We offer secure alternative payment methods including cryptocurrency, bank transfers, and e-wallets that provide similar convenience with enhanced privacy and security.
Payments should be completed within 48 hours of placing your order. This ensures inventory availability and timely processing. If you need more time, please contact us immediately to request an extension. Unpaid orders may be automatically cancelled after 48 hours.
If you send the incorrect payment amount:
- Contact us immediately with your transaction details
- If you underpaid, we'll request the remaining balance
- If you overpaid, we'll refund the excess amount or apply it as store credit
- Processing may be delayed until the payment is corrected
Always double-check payment amounts before sending.
We do not charge additional processing fees. However:
- Your bank or payment provider may charge transaction fees
- Cryptocurrency networks charge mining/transaction fees
- International bank transfers may incur intermediary bank fees
- Currency conversion fees may apply if paying in a different currency
These fees are the responsibility of the customer and are not included in our prices.
Payment Support
Need Help With Payment?
Contact our customer support team for assistance with payment issues, questions about payment methods, or help completing your transaction.
Email: sales@dutchcitysale.net
Subject: Payment Assistance - [Your Order Number]
Response Time: We typically respond to payment inquiries within 12 hours during business days.
Live Chat: For immediate assistance, use our live chat feature (look for the floating icon on our website).
Before Contacting Support:
Please have the following information ready:
- Your order number
- Payment method used
- Transaction ID or reference number
- Screenshot of payment confirmation (if available)
- Date and time of payment