Return & Refund Policy
Our guidelines for returns, exchanges, and refunds for Dutch City Sales products
Policy Overview
Due to the nature of our products as premium research chemicals, we have specific return and refund policies designed to ensure safety, quality control, and regulatory compliance.
Return Window
7 days from delivery date
Condition Required
Unopened & original packaging
Return Shipping
Customer's responsibility
Refund Processing
14 business days after inspection
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Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
Unopened Products
Original seal intact, packaging unopened
Within 7 Days
Return request within 7 days of delivery
Undamaged Packaging
Original packaging in good condition
Opened Products
Products that have been opened or used
Important Note:
Due to safety and quality control considerations, we cannot accept returns on products that have been opened, used for research, or removed from their original packaging. This policy ensures the integrity and safety of our products for all customers.
Return Conditions & Requirements
All returns must meet specific conditions to be accepted:
Time Limit
Return requests must be initiated within 7 calendar days of the delivery date. Requests received after this period will not be accepted.
Product Condition
Products must be in their original, unopened packaging with all seals intact. The packaging must show no signs of tampering or damage.
Documentation
Include the original packing slip or order confirmation email with the returned items. Without proper documentation, we cannot process the return.
Shipping Responsibility
Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Opened products or products removed from original packaging
- Products that have been used for research purposes
- Custom or special order items
- Products damaged due to customer mishandling
- Items purchased during clearance or final sale promotions
Return Process
Follow these steps to initiate a return:
Step 1: Contact Us
Email us at sales@dutchcitysale.net within 7 days of delivery. Include your order number and reason for return.
Step 2: Receive Authorization
We will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and return instructions.
Step 3: Package Items
Securely package the unopened items in their original packaging. Include the packing slip and write the RAN on the outside of the package.
Step 4: Ship Return
Ship the package to the address provided in your return instructions. Use a trackable shipping method and retain your tracking number.
Step 5: Confirmation
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Return Address:
Return addresses are provided on a case-by-case basis with your Return Authorization. Do not ship returns to our business address without prior authorization.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Processing Timeline
Return received and inspected
Refund approved and processed
Funds appear in your account
Refund Details:
- Approved Refunds: Will be processed within 14 business days after we receive and inspect the return
- Refund Method: Refunds will be issued to the original payment method used for the purchase
- Shipping Costs: Original shipping costs are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
- Partial Refunds: May be issued if not all items in an order are returned, or if returned items don't meet all conditions
Delayed Refunds
Refunds may take additional time to appear in your account depending on your payment provider's processing times. Credit card refunds typically appear within 5-10 business days, while other payment methods may take longer.
Exchanges
We currently do not offer direct exchanges due to the nature of our products. If you need a different item:
- Follow the standard return process to return the unopened item
- Once your refund is processed, place a new order for the desired item
Exchange Considerations:
This policy ensures proper quality control and prevents cross-contamination between products. By requiring a return and new purchase, we maintain the highest standards of product integrity and safety.
Note: If you received a damaged or incorrect item due to our error, please contact us immediately at sales@dutchcitysale.net and we will arrange for a replacement at no additional cost to you.
Exceptions & Special Circumstances
In certain circumstances, exceptions to our standard return policy may apply:
Damaged in Transit
If items arrive damaged due to shipping, contact us within 48 hours of delivery with photos
Incorrect Item Shipped
If you receive the wrong item, contact us immediately with your order number
Change of Mind
Standard return conditions apply even if you simply change your mind
Legal Restrictions
Returns not accepted if products become illegal in your jurisdiction after purchase
Legal Compliance
All returns and refunds are subject to applicable laws and regulations. We reserve the right to refuse returns that may violate laws or regulations in your jurisdiction or ours.
Contact & Support
For questions about returns, refunds, or to initiate a return request:
Need Help With a Return?
Contact our customer support team for assistance with returns, refunds, or any questions about our policies.
Email: sales@dutchcitysale.net
Subject: Return Request - [Your Order Number]
Response Time: We typically respond to return inquiries within 24 hours during business days.
Live Chat: For immediate assistance, use our live chat feature (look for the floating icon on our website).
Before Contacting Us:
Please have the following information ready to help us assist you faster:
- Your order number
- Date of delivery
- Product name and quantity
- Reason for return
- Photos if the item arrived damaged (for damage claims)