Frequently Asked Questions

To place an order:

1. Visit our Shop and browse products
2. Add desired items to your cart
3. Review your cart and proceed to checkout
4. Fill in delivery information
5. Select your preferred payment and shipping options
6. Place your order

After placing your order, check your confirmation email for manual payment instructions.

For more details, visit our How to Order page.

Order modifications or cancellations must be requested as soon as possible. Please email us immediately at sales@dutchcitysale.net with your order number. We'll do our best to accommodate your request if the order hasn't been processed for shipping.

Once an order has been processed and shipped, modifications or cancellations cannot be made.

We offer worldwide shipping with multiple options:

• Standard Shipping: Economical option with longer delivery times
• Express Shipping: Faster delivery for urgent orders

We work with multiple carriers. You can request a specific carrier by leaving a note when placing your order.

For detailed shipping information, visit our Shipping & Delivery page.

Shipping times vary depending on:

• Destination country
• Shipping method selected (Standard or Express)
• Customs processing in the destination country

Generally:

• Standard Shipping: 7-21 business days
• Express Shipping: 3-10 business days

You can track your order using our Track Order page.

We accept multiple secured payment options. Available payment methods are visible at checkout.

Important: After placing your order, check your order confirmation email for manual payment instructions. We do not process payments automatically through the website.

All payments are secured and encrypted. For more information, visit our Payment page.

Yes, we take payment security very seriously. We use encrypted payment gateways and do not store sensitive payment information on our servers.

Our payment process follows industry-standard security protocols to ensure your financial information remains protected.

Yes, all our research chemicals undergo rigorous third-party testing to ensure the highest standards of purity and quality. We deal exclusively in premium, tested products.

We are committed to providing only the highest quality materials for research purposes. Our testing procedures ensure consistency and reliability across all products.

Certificates of analysis are available upon request for all products. Please contact us at sales@dutchcitysale.net with your order number or product inquiry to request documentation.

Our commitment to transparency means we're happy to provide testing verification for research purposes.

You can contact us through multiple channels:

• Email: sales@dutchcitysale.net (for all inquiries)
• Live Chat: Look for the floating chat icon on our website

We typically respond to emails within 24 hours. For immediate assistance, use our live chat feature during business hours.

Visit our Contact Us page for more information.

Due to the nature of our products, we have specific return and refund policies in place. Please review our complete Return & Refund Policy page for detailed information.

Generally, returns are accepted under specific conditions and within a limited timeframe. Contact us immediately if you encounter any issues with your order.